Welcome to Solutily.
Subscription and Refund Policy Last Updated: December 23, 2024
At Solutily, we prioritize customer satisfaction and are
committed to providing a transparent subscription process. This policy outlines the details regarding our subscription
plans, billing, cancellations, and refund procedures.
1. Subscription Terms
1.1. Subscription Plans
Monthly Subscription:
Designed for short-term needs with flexible payment options.
Annual Subscription: Offers a cost-effective solution for
long-term commitments.
1.2. Payment Methods and Processes
Payments are processed through the credit card, debit card, or
other digital payment methods specified during user registration.
Payment security is ensured in compliance with PCI DSS
standards.
1.3. Auto-Renewal and Notifications
Subscriptions are set to auto-renew by default.
Users are notified via
email prior to renewal, allowing them to cancel or modify their subscriptions.
1.4. Trial Period
Certain plans may
include a limited free trial period. No charges will be applied without explicit user consent following the trial
period.
2. Subscription Cancellation
2.1. Cancellation Procedure
Users can easily cancel their subscriptions via the
“Subscription Management” section in their accounts.
Cancellation requests can also be submitted by contacting our
support team at solutily@gmail.com.
2.2. Cancellation Effective Date
Upon cancellation, users retain access to premium features until the end of the current billing cycle.
Access to
premium features will cease once the billing cycle concludes.
2.3. Exceptional Circumstances
Flexible cancellation
options may be offered in cases of extraordinary situations, such as health issues.
3. Refund Policy
3.1. Refund
Eligibility
Annual Subscriptions: Refunds for unused months are provided for cancellations made within 14 days of
purchase.
Monthly Subscriptions: Refunds are not applicable, but subscriptions can be canceled before renewal.
3.2.
Exceptions
Subscriptions purchased through promotional discounts are non-refundable.
Users in violation of the service
terms are not eligible for refunds.
3.3. Refund Process
Refund requests must be submitted in writing to the support
team.
Approved refunds will be processed and credited back to the user’s payment method within 7-10 business days.
4.
Subscription Fees and Taxes
Subscription fees are transparently displayed during plan selection and require user
confirmation.
Taxes and additional charges are applied based on the user’s country of residence.
5. Subscription Usage
Terms
Subscriptions are intended for the exclusive use of the account holder and must not be shared with third
parties.
Solutily’s services are to be used strictly for ethical and lawful purposes.
6. Exceptional Cases and Dispute Resolution
In the event of service interruptions, subscription periods may be extended
to compensate for downtime.
Our support team will work directly with users to address dissatisfaction and provide
resolutions.
7. Amendments and Updates
Solutily reserves the right to update this policy.
Any changes will be
communicated to users in advance, and the new terms will only apply to future subscription periods.
8. Contact
Information
For any inquiries or requests, please do not hesitate to contact us:
Email: solutily@gmail.com
Note: This
policy is designed to ensure a reliable and transparent experience for Solutily users. For additional information,
please visit our website.
Contact Us
If you have any questions about this Subscription and Refund Policy,
please contact us:
By email: solutily@gmail.com.
By visiting this
page on our website: https://solutily.com.
